Support

Sometimes you just need help and it happens to be 2am in the morning, or if we need to be there for a client on a Sunday, we are there for them. Our offices do not close in that normal 9-5 hours. If we need to be there for a client on a Sunday to make sure that they are ready to tackle a case, we are there for them. We are available for you at any time 24/7. No answering machine, no voicemail, just expert support and service.

End to end support for corporate law departments and law firms in all phases of the electronic discovery process

Our teams of consultants, project managers, data engineers and developers are available to assist in best-practices, customized project development and design strategies for all discovery requests from forensic data examination to hosting services. We have knowledgeable experts ready to help you understand your data and work with you to implement procedures that are economical, efficient and successful.

When you retain the services of Modus, you will be working with a dedicated team, available to you from the start to the completion of your legal project. Our consultants will take a progressive approach, examining the issues from all angles; sometimes using conventional wisdom, other times looking beyond the traditional. Each client’s needs are unique and we will vary our approach to fit a specific challenge, as many projects require that we come up with highly original ideas.

We strongly believe that building a partnership with you; our customer requires clear and consistent communication between both parties’ points of contact and their teams. To that end, a Modus Project Manager will coordinate all resources necessary to ensure challenges are met with and dealt with efficiently and effectively. This includes coordinating all aspects of a paper collection, electronic collections, processing of data, ECA, hosting, data analytics and productions.

Your Project Manager will set and maintain project timelines and will utilize a standardized project management approach. We understand that communication is key and because we listen, understand and deliver; our clients have come to rely on our services, year after year.

For all eDiscovery questions and enquiries: info@discovermodus.com